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FAQ

Shipping method

For goods safe and fast delivery, we take up EMS for transportation. Unless special situation and you should put forward the transport mode you want before delivery.

Items are checked and packed before issue. Please make verification the item before sign on the spot. We do not accept refund demand because of damaged or missing items caused by transportation.

Shipping costs

U.S.A: $19.95/within 500g (Express Mail, 5-10 days)
Britain: $19.95/within 500g (Express Mail, 5-10 days)
Canada: $19.95/within 500g (Express Mail, 5-10 days)  
Australia: $19.95/within 500g (Express Mail, 5-10 days)  
Japan: $19.95/within 500g (Express Mail, 5-8 days)
Other Countries: at least $19.95/within 500g (Express Mail, over 10 days)

Free shipping:

If your order up to USD299 (for USA, United Kingdom, Canada, Australia customers), you qualify for free shipping, if you were charged for shipping, you must select the wrong shipping method (ie 2day or overnight).

What kind of payment we accept?

We accept Paypal and Western Union payment. Paypal will be better and safer for you. For full payment instructions, please read below to see our payment information. If you have questions during payment you can email us: sales@slimteastore.com

I have no Paypal account, how can I pay for the item?

You can register a Paypal account on https://www.paypal.com/c2, the official website of Paypal. They can accept many credit cards to pay online, such as Master card、VISA、JCB、AmericanExpress and so on.

How to return or exchange the product?

Return and replacement claims are accepted under the situation of no damaged goods. The filing party to pay the costs incurred. We will deal with the refund within 24 hours after receiving item from you. Similarly, we will send the new item within 24 hours after we receive the old item you returned.

Return Procedure:

Email us the reason why you want to return the item.

Delivery the item to the address we specify in the shipment (or another place we tell you). Please state all your information clearly inside your return, buyer's name, address and telephone number.

Returned merchandise must be in the same condition as we shipped out. We reserve the right to assess additional fees if the returned item is not in proper condition.
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